Comita
Service LLC launched the Technical Support Service portal.
To maintain
the high quality of the professional services provided, in addition to
competencies, experience and special technological equipment, the company that
provides such services requires special tools: the emergency telephone number
of the «hot line» code 8-800 and the portal for receiving and
accounting applications — Help Desk. Komita Service LLC launched these tools in
2017.
The hotline
number is used to receive emergency calls, and through the portal for collecting
and recording applications:
—
registration of all calls to the Service and Repair Center (SRC) (including
requests for repair)
—
interaction of SRC specialists with the Customer’s specialists when solving
each specific application
— automatic
email alert
—
accounting and control of the terms of solving applications
— formation
of reports on the fulfillment of obligations
Specialists
of operational services draw up requests, provide additional data and control
the progress of solving each problem through the client WEB interface of the
Help Desk portal.
During the
three years of successful operation of the Help Desk portal, 196 applications
were processed and resolved, of which 33 were emergency (1 Priority), 163
others (Second Priority and less).
Comita
Service LLC is constantly working towards improving the Service and providing
the most convenient work formats for its clients and partners.
To organize
full interaction with Clients around the clock, by automating standard
processes of service support for equipment and solutions, Comita Service LLC
officially informs about the opening of its own Internet portal of the
Technical Support Service.
The portal
provides:
—
Operational documentation for equipment and solutions;
— Utilities
for self-diagnosis of malfunctions and collection of information (log files, system
reports, etc.);
— Official
software updates;
— Service
bulletins and instructions for setting up equipment;
—
Distributions of the software used at the facilities.
— Other
information necessary for the smooth operation of equipment and solutions of
the enterprises of the Comita Group of Companies.
All
bulletins and instructions generated in solving specific problems reported
through the Help Desk portal are subsequently published on the Technical
Support portal, which allows maintenance specialists to use their experience in
solving problems within their work, without contacting the support service with
a separate request.
The portal
stores up-to-date software versions from all service facilities to ensure
prompt recovery after emergencies of any nature and complexity.
You can
enter the portals from the Technical Support Service page: http://comitagroup.ru/techsupport/
To gain
access to the Technical Support Internet portal, you must complete the
registration procedure.
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