Service and maintenance center
«Comita Service» LLC provides the servicing activities in the areas of maintaining the functioning of telecommunication networks, manufacturing equipment of the companies that are part of the Group, as well as third party manufacturers equipment.
Service and maintenance center
In 2017 the leadership of Comita Group of Companies decided to create a division, oriented on providing professional services, which lead to the creation of «Comita Service» LLC.
SERVICES:
Multivendor technical support within and after the warranty period.
Multivendor emergency support (24/7/365).
Multivendor equipment repairs.
Providing network ZIP service – implementing temporary replacement of out of order equipment, ZIP audit.
Multivendor learning center.
Organizing test zones and holding verification trials in the in-house lab.
Production and supply of spare parts, complexes of addons, and functionally similar equipment at the end of the lifecycle.
Specialization
The main specialization of the company is the technical support and repairs and maintenance of the automated telephone network equipment.
The experts of the company have more than 20 years of experience of providing the professional services, in particular – creation of departmental telephone network, ATS equipment repairs, technical support of the equipment.
The Company has its own in-house service and maintenance center, located in the Izhevsk branch of «Comita Service» LLC. The branch capacity allows for multivendor repairs of various third party produced equipment, including equipment, that has reached its end of life status and support. There is also a test lab that has been deployed within the capacities of the branch.
Equipment repair experience:
Switching equipment (АТС) of operational classifitation: Iskratel, Siemens, Alcatel, Ericsson, Lucent and others.
Switching equipment (АТС) of corporate classification: Harris (Teltronics), Avaya, Hicom, HiPath, OpenScape, Ericsson MD110, Информтехника, Пульсар, Бета and others.
Dispatching systems: Comita DSC-3000, МПППУ «Навигатор» and others.
Subscriber access network equipment: Siemens, Adtran, Teledata, Alcatel-Lucent, LiteSpan, Ericsson and others.
Transportation network equipment: Siemens, Corian, Alcatel-Lucent, Lambda Unite, Phase, ECI, Huawei, Siemens FMX, ЦСП ИКМ-7ТМ and others.
Power Supply Equipment: Siemens, Iskratel, Harris, AEG, Voigt & Haeffenger, Штиль, Elteco and others.
Server and network equipment:: SUN, HP, IBM, Fujitsu, Tipro and others.
Routing and Switching Equipment: Cisco Systems, Huawei, Acton, D-Link and others.
Radio communications equipment (including mobile radio stations): ALINCO, Motorola, Kenwood, Maxon, Bestwill, Standart, Vertex, Владимирский завод «Электроприбор-1», Гранит, «Связькомплекс», Болгария, ОАО «РИМР», ICOMАО, «ТЗ «Октябрь», ЗАО «Электросигнал», Sepura, Sagem, Siemens, Пульсар, Ижевский радиозавод, Гудвин Sennheiser and others.
Subscriber equipment: ТА Elmeg, Fitre, Funkwerk and others.
Radio communication and radio access equipment: Harris and others.
Detailed information on the availability of the repairs on the equipment is provided after the inquiry.
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Certifications
Majority of the clients of the Company are the TEK enterprises. All of the Company specialists have all necessary permits and certifications for doing the works on the objects of oil and gas complexes, as well as on high hazard category of objects.
in 2019 «Comita Service» LLC underwent the procedure of conformity assessment of the integrated quality management system as applied to the consulting works and in the computer technology activities, computer and peripherals repairs, communication equipment repairs.
"Comita Service" LLC confirmed certificate compliance:
ГОСТ Р ИСО 9001-2015 (ISO 9001:2015) – quality of service management system;
ГОСТ Р ИСО 14001-2016 (ISO 14001:2016) — environmental management system;
ГОСТ Р 54934-2012 (OHSAS 18001:2007) — labor safety and healthcare management system.
Upon completion of the certification procedure received a certificate of conformity.
For providing the service of emergency support a «hot line» with a 8-800 code has been established, as well as ticket system (help Desk) and the tech support server (Technical Support). More information in the Support section.
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